Delivery delays can occasionally occur. We, as well as all our delivery partners, work as hard as we can to get your products out to you as fast as possible.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
xtlccbd.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
xtlccbd.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We have a flat rate of £20 shipping for all international orders
Our Returns Policy Page provides detailed information about options and procedures for returning your order.